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Donation Refund Policy
Astro Sevak Kendra • Transparency & Trust Guidelines
"Donations are generally non-refundable and non-cancellable once successfully processed."
Because voluntary contributions are immediately allocated towards real-time seva purchases (such as grain stocks, green fodder, and daily kitchen ingredients), voluntary donations are considered final once captured.
Eligible Exceptions for Refund Review:
- Duplicate Debits: If your card or bank account was debited multiple times due to a gateway lag for a single intended donation.
- Unauthorized Transactions: If your card or account was used fraudulently without your knowledge or consent (subject to banking verification).
- Debited But Failed Sessions: If funds were deducted from your bank but the transaction status showed failed without generating a receipt (funds will typically auto-reverse within 5 to 7 working days via Razorpay).
- Incorrect Amount Entered: Inadvertent typographic errors reported within 48 hours of transaction initiation.
Submit a Donation Review / Refund Request
Fill out this form and our administrative team will investigate the transaction within 2 business days.