Terms & Conditions

By browsing our portal, registering an account, booking an astrological consultation, submitting partner charts for Kundli matching, or ordering consecrated items from the Sacred Vedic Kendra Store, you confirm that:

• You are at least 18 years of age or possess legal parental/guardian authorization under the laws of your jurisdiction.
• You have read, understood, and agreed to be governed by these Terms & Conditions, our Privacy Policy, Refund Policy, and Vedic Guidance Disclaimer.
• Your submission of digital payment, form submission, or account verification acts as your valid digital signature under applicable electronic transaction laws.

Astro Sevak operates on an unshakeable tenet of spiritual authenticity: every reading is performed exclusively by verified human Vedic Pandits and Jyotish Acharyas. We strictly ban automated computer-generated horoscopes, generative AI bot answers, and synthesized fortune scripts.

• Guaranteed Turnaround Window: Standard consultations require 24 to 48 hours from confirmed payment and data verification. Complex double-chart compatibility (Kundli Milan) may require up to 48 hours to cross-examine 36 Gunas, Mangal Dosha, and planetary Dashas.
• Manual Contemplation: Authentic Vedic astrology is an introspective spiritual science. Pandits require sufficient contemplative time to evaluate planetary degrees, divisional charts (D9 Navamsha, D10 Dashamsha), and transit alignments without hasty commercial rushing.
• Deliverable Format: Once completed, your personalized astrological assessment is published to your private seeker dashboard and sent to your registered email address with an official, tamper-proof Astro Sevak Vedic Certificate.

We recognize that digital systems, banking switches, international internet cables, and server telecommunications are subject to unexpected outages, network packet drops, and gateway timeouts. Astro Sevak has engineered definitive protocols to guarantee that bad circumstances never compromise your money or consultation:

Astro Sevak champions ethical pricing rooted in traditional Vedic Dakshina principles:

• Transparent Dakshina: The standard consultation fee is ₹151.00 INR per inquiry. We impose zero hidden charges, zero platform convenience taxes, and zero automatic subscriptions.
• Bank-Grade 256-Bit SSL: All checkout sessions take place over TLS 1.3 encryption with 256-bit bank-grade encryption algorithms.
• Zero Sensitive Card Storage: We strictly adhere to PCI-DSS Level 1 compliance guidelines. Astro Sevak does not view, collect, or store your credit/debit card numbers, CVVs, UPI PINs, or net banking passwords on our servers.
• Anti-Fraud & Stolen Card Defense: We employ real-time cryptographic HMAC-SHA256 signature verification on our backend before any consultation order is registered as paid. Any attempts to use fraudulent cards or spoofed webhooks are permanently logged, blocked, and reported to law enforcement cyber cells.

To enable seekers to experience the authenticity and depth of our verified Jyotish Acharyas without financial hesitation, Astro Sevak provides one free comprehensive consultation (₹0 Dakshina) for every newly registered seeker.

• Account Verification Requirement: To prevent commercial automated scrapers, bot spamming, and abuse of our Pandits' time, creating a verified user account is mandatory before claiming the free consultation.
• Fair-Use Limit: The 1st free reading is limited to strictly one per unique individual/device. Subsequent consultations incur the standard ₹151 dakshina.
• Identical Pandit Scrutiny: Free consultations are analyzed by the exact same verified Vedic scholars with the exact same 24–48 hour dedication as paid requests. We do not discriminate between paid and free questions.

When ordering sacred relics (Nepali Rudrakshas, authentic natural Gemstones, 24K Gold-Plated Yantras, Sphatik items) from our Sacred Kendra:

• Personal Vedic Consecration: Prior to dispatch, each item undergoes individualized Prana-Pratishtha pooja performed by Vedic priests using the buyer's personal Name, Gotra, and Janma Rashi.
• Authenticity Certification: All Rudrakshas and precious gemstones include an individual gemological laboratory authenticity certificate verifying seed count, mineral density, and natural origin.
• Why Cash on Delivery (COD) is Disabled: Because consecrated spiritual relics are energetically energized for your personal lineage, they cannot be returned to shelf stock or left unclaimed in logistics hubs without desecrating their spiritual sanctity. All store orders must be prepaid online.
• 100% Insured Transit Protection: If an item is lost, damaged, or mishandled by domestic or international couriers (DHL, FedEx, BlueDart), Astro Sevak immediately ships an identical consecrated replacement with express tracking at zero additional cost to you.

Our Pandits are revered human elders and active spiritual practitioners who participate in traditional Vedic ceremonies, solar/lunar eclipse fasts (Grahan), and sacred pilgrimage periods:

• Pandit Indisposition or Sickness: If an assigned scholar falls ill or is unable to complete a reading, our administrative desk immediately reassigns the case to an equivalent senior Jyotish Acharya without delay.
• Seeker's Right to Cancel: If turnaround time exceeds 72 hours due to unforeseen natural calamities, regional telecommunication blockades, or festival observances, the seeker retains the absolute right to request an immediate 100% refund without penalty.

Vedic astrological calculations depend fundamentally on the precision of astronomical coordinates:

• Seeker Accuracy: You agree to provide your most accurate date of birth, time of birth, and place of birth.
• 24-Hour Correction Grace Period: If you realize you entered an incorrect birth time or misspelt a partner's details, you may email support@astrosevak.com within 24 hours of submission to update your coordinates for free before Pandit chart calculations begin.
• Respectful Conduct: Astro Sevak reserves the right to reject and refund any inquiry containing defamatory, abusive, black-magic, or illegal inquiries.

Classical Jyotish Shastra is celebrated as Jyotisham Netram—the divine illuminating eye of the Vedas. It offers philosophical insight into cosmic cycles and inner karma. It does not replace certified professional licensure:

• No Medical Claims: Astrological remedies (stotras, vrats, gemstones) do not diagnose, treat, or cure medical diseases or psychiatric disorders. Always consult licensed medical doctors.
• No Legal or Financial Warranty: Guidance on career timing, court disputes, or investments represents interpretative opinion and does not guarantee financial returns or legal victories.
• Personal Conscience: You remain solely responsible for the moral, personal, and financial choices you execute in your life.

In accordance with Vedic principles of mutual honor and ethical commerce, we maintain a mandatory 3-tier dispute resolution protocol before any formal legal escalation:

1. Tier 1 — Direct Support Ticket: Email support@astrosevak.com with your Reference ID (e.g. AS-2026-XXXXX). Our support desk investigates and responds within 24 business hours.
2. Tier 2 — Senior Grievance Review: If unsatisfied, your issue is escalated to our Senior Grievance Officer, who will review all transaction logs, Pandit notes, and correspondence to formulate a fair, binding resolution.
3. Tier 3 — Amicable Conciliation: Both parties agree to resolve any lingering dispute through amicable private conciliation under Indian Arbitration & Conciliation principles prior to court filing.

All original articles, software calculators, digital japa mala interfaces, Sanskrit translations, website design tokens, and consecrated brand logos on astrosevak.com are the exclusive intellectual property of Astro Sevak. You receive a personal, perpetual, non-commercial license to read, save, and print your personal consultation reports for your family's spiritual records.

We welcome all communications, questions, and feedback. Our dedicated team is committed to prompt, respectful resolution: